grey shadow DDLS Spring 2017

Using Outcomes-based Data for Improving Service Quality and Monitoring

May 18, 2017 - Duration 2.75 hrs

Mary Kay Rizzolo, PhD

The Council on Quality and Leadership (CQL)

Towson, MD


Human service organizations and systems are charged with developing and implementing supports that help people achieve the lives they want as fully included members of their communities. This session provides a framework for organizations to continuously define, measure, and improve quality of life and quality of services. The presentation will discuss the history of quality metrics – including an in-depth look at The Council on Quality and Leadership’s (CQL) Basic Assurances® and Personal Outcome Measures® tools. Methods for using data to guide person-centered planning, assist in organizational strategic planning, and promote systems transformation will be shared, along with an examination of trends over the years.  


Audio File Part I (mp3 file)

Audio File Part II (mp3 file)

Presentation Handouts (PDF)

Project Manager: Robyn Carroll
Program Staff: Debbie Mahovetz, Ziba Arjmand
Project Support Staff: Rachel Anderson

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Robert Wood Johnson Medical School

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